General

    Why should I choose Ahti for my bathroom products?

    We have been manufacturing bathroom products for over four decades. This allows us to provide clients with high quality bathroom solutions. However we also understand the importance of doing what we can to sustain the environment and use water saving technology where possible.

    Where can I find Ahti products?

    As we are currently building our network and looking for partners our products are available to view online. If you are interested in partnering with us please don’t hesitate to get in touch at sales@ahtiinteriors.com

    What are your business hours?

    We are available via Whatsapp Chat during UK business hours (9am-6pm) and via email. We aim to respond to all enquiries within 1-2 business days.

    Sales

    What services do you offer?

    We offer a complete bathroom solution and comprehensive range and styles of bathrooms products. Designed at our offices in London we supply interior designers, architects and property developers with a sustainable bathroom solution.

    Do you offer interior designer services?

    We are happy to discuss bathroom solutions with our clients and assist them with purchases and help with the design process as much as possible. However we do not offer comprehensive interior design services at this stage.

    What are the prices of your products?

    Our pricing is tailored to the specific requirements of each project. We offer personalised quotes based on quantities required and location. Please reach out to us for a customised price estimate.

    Do you offer any discounts or promotions?

    We occasionally offer promotions and discounts on our services. Please subscribe to our newsletter or follow our social media channels to stay updated on any ongoing offers or special promotions.

    What are the payment methods you accept?

    We accept various payment methods, including bank transfers and online payment platforms. Our team will provide you with the necessary payment details based on the specific requirements of your project.

    What is your return or refund policy?

    Due to the nature of our services, we do not have a standard return or refund policy. However, our team is committed to ensuring that our clients are satisfied with the final outcome of their projects.

    Orders and Deliveries

    Is there a minimum order quantity for your products?

    As a manufacturer, we do have minimum order quantities for our products. Our team is equipped to handle projects of various scales and complexities. Feel free to contact us at sales@ahtiinteriors.com

    What is the lead time for order processing?

    The lead time for order processing varies depending on the scope and complexity of the project. Our team provides a clear timeline during the initial stages of discussion on expected delivery dates.

    What is your shipping policy for bathroom product orders?

    Our shipping policy for bathroom product orders includes careful packaging, reliable transportation, and timely delivery to the designated locations. We prioritise the safe and secure delivery of our products to ensure customer satisfaction.

    Warranty & Installation

    Do you provide installation services for your bathroom products?

    While our primary focus is on manufacturing high-quality bathroom products, we can provide guidance and support regarding the installation process through detailed product manuals and customer support services.

    What to do if a component is missing or your item does not meet quality exceptions?

    Please email us at tech@ahtiinteriors.com. Please include photos of what has been received and your order number so our team can assist you promptly. For urgent enquiries, please contact us via phone.

    What do I do if I have trouble during installation?

    We recommend all products be installed by a licensed tradesperson to ensure they are correctly and safely installed. Please ensure that the specification and installation guide has been reviewed and all required components are on-site.

    If you require further guidance, please get in touch with our team.

    How many years of warranty do you offer?

    Ahti Interiors Ltd provides the following warranty. Please see our warranty page here for further information. 

    • 7 years warranty on mixer cartridges 
    • 5 years warranty on surface finish

    Products

    Where are your products designed?

    Our products are designed in London by our in-house design team. Maintaining our highest design standards is key to our success and maintaining high quality product standards.

    Can we pair different collections of your range together?

    Our products are designed to be paired together so you can create a cohesive home design that suits your personal style. Our three collections Baldr, Forest and Mani offer a curated product offering for all design styles and budgets.

    What are your products made of?

    All of our tapware is made with one of two main base materials; solid brass or stainless steel. Both materials undergo the same colouring processes (PVD, AEA, or PSLT); however, because of the difference in the material, the finish can vary slightly between products and batches.

    Under what pressure and temperature conditions do your products work?

    While our taps are designed to operate effectively across a range of water pressures, it's advisable to maintain a consistent medium pressure for optimal performance. 

    Products work best when pressure is between 150kPa and 500kPa and temperature between 1C and 75C.

    How do I clean your products?

    For maintenance, avoid using abrasive or harsh chemical cleaners. A soft cloth with a mixture of water and mild detergent will suffice. Rinse and wipe them dry after cleaning to prevent water spots. Periodically check for mineral build-up, which can be removed with a 50/50 solution of white vinegar and water.